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Privacy Policy
1. Introduction
MUHEN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services.
2. Information We Collect
2.1 Project Scope
We collect information you voluntarily provide, including:
- Name and contact information
- Business information
- Payment details
- Project requirements and preferences
- Communication history
- Account credentials
- Content for website and funnel development
2.2 Automatically Collected Information
We may automatically collect:
- Device information (type, operating system, browser)
- IP address and location data
- Usage patterns and preferences
- Cookies and similar tracking technologies
- Analytics data about service interaction
3. How We Use Your Information
We use collected information to:
- Deliver our web design and funnel services
- Process payments and transactions
- Communicate about projects and services
- Improve our services and user experience
- Provide technical support
- Send relevant marketing communications (with consent)
- Comply with legal obligations
- Protect our legal rights and prevent misuse
4. International Data Transfer
4.1 Data Processing Location
- We process data in the Philippines
- Data may be transferred to service providers in other countries
- We ensure appropriate safeguards for international transfers
4.2 International Privacy Standards
We comply with:
- Philippine Data Privacy Act of 2012
- GDPR (where applicable)
- Other relevant international privacy laws
5. Data Sharing and Disclosure
5.1 Service Providers
We may share information with:
- Hosting providers
- Payment processors
- Analytics services
- Project management tools
- Communication platforms
5.2 Legal Requirements
We may disclose information:
- To comply with laws
- To respond to legal requests
- To protect our rights
- To prevent fraud or abuse
6. Data Security
6.1 Security Measures
We implement:
- Encryption protocols
- Secure data storage
- Access controls
- Regular security assessments
- Employee training on data protection
6.2 Data Retention
- We retain data as long as necessary for service delivery
- Information is deleted when no longer needed
- You may request data deletion (subject to legal requirements)
7. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Withdraw consent
- File a complaint with privacy authorities
8. Cookie Policy
8.1 Cookie Usage
We use cookies for:
- Essential website operation
- Performance monitoring
- User experience improvement
- Analytics and tracking
8.2 Cookie Control
- You can manage cookie preferences
- Essential cookies cannot be disabled
- Third-party cookies can be controlled through browser settings
9. Children's Privacy
- We do not knowingly collect data from children under 13
- Parents can request data deletion
- Services are not intended for children
10. Marketing Communications
10.1 Consent
- We obtain explicit consent for marketing
- Opt-out options are always available
- Preferences can be updated anytime
10.2 Communication Methods
- Email newsletters
- Service updates
- Project-related communications
- Educational content
11. Third-Party Links
- Our services may contain third-party links
- We are not responsible for third-party privacy practices
- Review third-party privacy policies separately
12. Privacy Policy Updates
- We may update this policy periodically
- Changes will be posted on our website
- Significant changes will be communicated directly
- Continued use implies acceptance of updates
13. Contact Information
For privacy-related inquiries: [email protected]
Response time: Within 48 business hours
14. Additional Rights for Specific Regions
14.1 European Users (GDPR)
Additional rights include:
- Data portability
- Restriction of processing
- Objection to processing
- Automated decision-making rights
14.2 California Users (CCPA)
Additional rights include:
- Personal information disclosure details
- Deletion requests
- Non-discrimination rights
- Authorized agent designation
